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Terms & Conditions


Timequest receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard, American Express and PayPall.

All amounts are in DKK Danish kroner and is incl. VAT for private bookings and excl. VAT for business bookings.

Timequest uses an authorized payment server that encrypts all of your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.

Private: Duing the booking there must be paid for 1 person in reservation. The remaining amount can be paid together with the booking itself or in Timequest’s premises on the day of the event.

Company: Can pay the full amount in Timequest’s premises on the day of the event, or you choose to receive an invoice after the event.



Private: primarily online.

Business: write or call.


Confirmations of booking

A booking is confirmed when the customer receives a booking confirmation by mail.


Cancellation and change of booking

Private groups pay a non refundable fee in deposit of 1 person when booking – the deposit is mandatory and non refundable. You arrive on the timeslot given. If your plans have changed, please, let us know as soon as possible. The reservation can be rescheduled with a 3 days notice or canceled with a 7 days notice. The reservation can only be rescheduled once and can not be canceled after it was rescheduled. Same day reservations can not be canceled or rescheduled. We offer 50% refund on cancellations or changes in number of players made 3-7 days before booking. No partial refunds for players that didn’t show up unless notified within 3 days. Please pay attention: no rescheduling options are given for groups that show up late or fail to show up. Since your ticket reserves the room for one hour, in case you show up late, your game time can be decreased. If the rest of your group arrives on time, they will be allowed to start without you.

Cancellations and changes: [email protected]



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Find us here!

Find us here!

+45 91 56 56 91
[email protected]
Lille Strandstræde 20 & 11
Sunday – Friday 12.00 – 20.00
Saturday 10.00 – 20.00

+45 91 56 56 91     [email protected]     Lille Strandstræde 11 & 20     Monday – Saturday 10am – 7pm     Sunday 11am – 7pm