Timequest receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard, American Express and PayPall.

All amounts are in DKK Danish kroner and is incl. VAT for private bookings and excl. VAT for business bookings.

Timequest uses an authorized payment server that encrypts all of your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.

Private: During the booking there must be paid 500 non refundable reservation fee. The remaining amount can be paid together with the booking itself or in Timequest’s premises on the day of the event.

Company: Can pay the full amount in Timequest’s premises on the day of the event, or you choose to receive an invoice after the event.


Private: primarily online.

Business: write or call.

Confirmations of booking

A booking is confirmed when the customer receives a booking confirmation by mail.

Cancellation and change of booking

Private groups pay a non refundable fee in deposit of 1 person when booking – the deposit is mandatory and non refundable. You arrive on the timeslot given. If your plans have changed, please, let us know as soon as possible. The reservation can be rescheduled with a 7 days notice or canceled with a 10 days notice. The reservation can only be rescheduled once and can not be canceled after it was rescheduled. Same day reservations can not be canceled or rescheduled.  No partial refunds for players that didn’t show up unless notified within 3 days. Please pay attention: no rescheduling options are given for groups that show up late or fail to show up. Since your ticket reserves the room for one hour, in case you show up late, your game time can be decreased. If the rest of your group arrives on time, they will be allowed to start without you.

Cancellations and changes:


At Timequest Live Escape Games (called “Timequest” or “We”) we prioritize data security and privacy high.

This privacy policy sets out clear guidelines for Timequest’s way of processing your personal information.

The following explains how we use the personal information that you leave and/or provide when you visit our website, as well as when using the various services on our website.

1. Data manager and contact information

Timequest Live Escape Games
Lille Strandstræde 20
1254 Copenhagen
CVR Number: 19698483
Phone: +45 91 56 56 91

2. Collection of personal data

Collection of your personal information is in one or more of the following cases:

  • When you sign up for the Timequest’s newsletter
  • When booking one or more escape rooms
  • Use the contact form or LiveChat on our website

Even though you use your email address in more than one of the above, your information will only be collected and registered in one place. Thus your information can be reused when you shop with us, and you will also avoid receiving the same marketing material from Timequest more than once.

You will always be informed when collecting personal information about you, unless Timequest receives the information directly from your employer.

For example, the personal information we collect may include your name, your email address, your phone number, and similar identification information, as well as information about your navigation on the site.

If you provide the information, it will always be stated in the delivery of the information whether the release is voluntary or necessary for the completion of the requested action.

If your employer provides information about you, you can at any time request insight into what information is registered about you.

3. Use of personal data

Personal data is collected and used for the following purposes:

  • Subscribe to newsletter
  • Administration of user account / profile
  • Submission of other promotional material, including invitations
  • Collection and evaluation of user reviews
  • Statistics
  • Other marketing initiatives
  • Completion of Timequest’s services

Timequest only processes your personal information if there is legal basis for this.

Employees employed by participating companies are automatically created to receive news from Timequest if the employee’s contact information is indicated on the enrollment form and will be kept informed about relevant news, new initiatives, etc.

Other recipients of the newsletter will receive this based on the consent given at the time of registration.

Newsletters can be unsubscribed at any time in the received mail.

Timequest records statistics on which areas of the site our users visit. These data do not contain personal information. With the help of the collected data, knowledge of users’ use of the website is gained. This information is used to improve the site.

However, we use data on all our users’ navigation to understand how our users as a whole group use, and try to make the webpage better. We can not see where you come from or browse the Internet when you leave our site. We do not sell or otherwise disclose information about our users’ use and navigation on our website. And we do not sell or disclose your information to third parties.

4. Transmission to other data controllers

Your personal information is not disclosed to a third party without your permission. However, under certain circumstances or under the law, it may be necessary to pass on information to, for example, public authorities or police and the Danish Employers’ Association.

5. Transfer to Data Processors

Your personal information is left to Timequest’s partners who provide services on Timequest’s behalf, such as mailing of newsletters. These collaborators only process the personal information on Timequest’s behalf and in accordance with Timequest’s instructions.

In the case of restructuring or full or partial sale of the company, any disclosure in such connection will be in accordance with the current laws governing the processing of personal data.

6. Deletion of personal information

We will delete your personal information when we no longer need to process them for the fulfillment of one or more of the purposes set out in 3. section.

However, the information may be processed and stored in anonymous form.

7. Cookies

We use cookies on our website. You can read more about the use of cookies in our Cookie Policy next section.

8. Security

We have implemented security measures to ensure that our internal procedures comply with our high security policy standards. We therefore strive to protect the quality and integrity of your personal information as best as possible.

9. Your rights

You are entitled at any time to gain insight into the information we treat about you, however, with certain statutory exceptions. You also have the right to object to the collection and against the further processing of your personal information, including against profiling / automatic decisions. You also have the right to correct, delete or block your personal information in accordance with the rules. You also have the right to receive information about yourself that you have given us.

10. Withdrawal of consent

You may revoke any consents you may have given at any time. We will then delete your information unless we can continue processing on another basis. If you wish to revoke your consent, please contact us at or +45 91 56 56 91. Newsletters can be unsubscribed at any time in the received mail.

11. Links to other websites, etc.

Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies’ websites or their practices in collecting personal information. When you visit other websites, you are encouraged to read the proprietor’s privacy policy and other relevant policies.

12. Changes to information, etc.

If you wish to update, change or delete personal information that we have registered about you, wish to access the personal information processed about you or if you have questions about the above guidelines, please contact us at or +45 91 56 56 91.

You can also write to us at the following address:

Timequest Live Escape Games
Lille Strandstræde 20
1254 Copenhagen

14. Complaints

If you wish to appeal against the processing of your personal information, please contact us by e-mail, telephone or letter as indicated in section. 13 above.

You can also contact Datatilsynet (Danish), Borgergade 28, 5, 1300 Copenhagen K.

Last modified: 12th of September 2018.

Cookie policy


When you visit our website, information about you is collected which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not wish to share your information, you should delete your cookies (you can delete unwanted cookies under your browser’s web settings) and avoid further use of the site. Below we have elaborated on what information is collected, their purposes and which third parties have access to them.


The website uses “cookies”, which is a text file that is stored on your computer, mobile or similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies can not contain malicious code such as virus.

It is possible to delete or block cookies (you can delete unwanted cookies under your browser’s web settings).

If you delete or block cookies, ads may become less relevant to you and occur more frequently. In addition, you may risk that the site is not functioning properly and that there are content you can not access.

In general

Personal information is any kind of information that may be attributed to you to some extent. When using our website, we collect and process a variety of such information. This happens for example by general access of content; if you sign up for our newsletter, participate in competitions or surveys, register yourself as a user, otherwise use of services or make purchases through the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click (interests).

To the extent that you explicitly consent to this and even enter the information, you will also be treated: Name, phone number, email, address and payment information. This will typically be associated with the creation of login or purchase.


We have taken technical and organizational measures against the fact that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of an unauthorized person, misused or otherwise treated in violation of the law.


The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to provide the services you have requested, such as sending a newsletter. In addition, we use the information to optimize our services and content.

Period of storage

The information is kept for the time allowed by law and we delete them when they are no longer necessary. The period depends on the character of the information and the background for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

Disclosure of information

Data about your use of the website, which ads you receive, click on, geographic location, gender and age segment, etc. are disclosed to third parties. 

The information is used to target advertising.

In addition, we use a number of third parties to store and process data. These only deal with information on our behalf and may not be used for their own purposes.

Disclosure of personal information such as name and e-mail, etc. will only happen if you consent to it. We only use computer users in the EU or in countries that can provide your information with adequate protection.

Insights and complaints

You are entitled to know what personal information we are processing about you. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to correct or delete. If you would like to complain about our processing of your personal information, you also have the opportunity to contact the Datatilsynet (Danish).


The website is owned and published by:

Timequest Live Escape Games
Lille Strandstræde 20
1254 Copenhagen
Phone: +45 91 56 56 91

Last modified: 12th of September 2018.